Customer Service strand C update

c strand
This is concerned with the benefits of effective customer service and, in the case of stronger candidates, may well overlap with strand a.

c1 – The description must make reference to the organisation for marks to be awarded.

c2 – Follow the Assessment Evidence grid not the exemplification for c2 (page 75)Make sure that you are referring to customer service procedures rather than to the services the organisation provides for its customers.

c3 – In recommending improvements you need to clarify the benefits that these would bring to the organisation. Again, ensure that you are referring to customer service procedures rather than to the services the organisation provides for its customers.

I've also updated the earlier entry for C2

Hope this clarifies the requirements
Mrs N:)