For C3 you thinking of doing something about a questionnaire which can be left on seats at a performance. Go ahead with this as it is a PROCEDURE. You are considering the procedure of gaining customer feedback on customer service and it is a justifiable improvement.
Plan the layout of the questionnaire. Think about the sorts of things the Rep would require feedback on - e.g. booking procedure, effectiveness of website, how they heard about performances etc (look at the customer feedback sheet sent by post)
You must state how this improvement will benefit the REP
Try to complete this before Weds lesson
Mrs N
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