Referring back to the different situations in which customer service is provided as stated in A2.....
You need to state how effective the customer service is delivered in your opinion.
Relate it to views of the staff (base this on the talk given - Q and A session)
Relate it to views of customers - need to analyse questionnaire data
Task
Devise and carry out a questionnaire that will enable you to satisfy the requirements of A3. Try to ask between 5 - 10 people who have visited the Rep for their opinions on how effective the different aspects of customer service are.
Based on your evaluations and analysis, make recommendations for improvements to customer service
You could produce a basic SWOT analysis
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